COVID-19 UPDATE

COVID-19: Message to our valued guests

These are challenging times as our country and the broader international community comes to terms with the World Health Organisation (WHO) declaring COVID-19 as a pandemic on 14 March.

We understand the evolving situation may have caused you to rethink your travel plans and would like to take this opportunity to update you on the precautionary measures we are taking to ensure the safety of all guests and staff.

At Lennox Head Luxury Homes + Beach Shacks, the health and safety of our guests and workers is paramount and we remain vigilant in this challenging time. We are taking all reasonable steps to mitigate against the risk of transmission of infection within our holiday properties.

Precautionary measures

While we have always maintained high standards of hygiene and cleanliness, we have introduced a number of additional precautionary measures to help slow the spread of COVID-19 and keep our communities safe. These include:

  • Increasing the depth of cleaning in our properties to maintain a high level of hygiene.

  • Minimising person to person contact within our office environment, for example, prioritising technology for communication.

  • Training our staff around good hygiene practices and COVID-19.

  • Instructing our contractors (including cleaners) to take personal action to reduce exposure, practice good personal hygiene measures and follow guidelines issued by the Australian Government.

  • Ensuring that any staff who show signs of illness or have travelled overseas recently stay at home.

Cancellations

Given the extenuating circumstances and to help protect the community, we have given guests and owners the option to cancel without charges if they are impacted by the COVID-19 pandemic for all reservations booked on or before 14 March 2020 and with a check-in date between 14 March 2020 and 14 April 2020. For reservations that have already started, and were booked after 14 March 2020, or have a check-in date after 14 April 2020, our cancellation policy will apply as usual.

Guests who booked via travel agents or third-party websites (including but not limited to Stayz and AirBnB) are advised to contact their booking provider for information on their COVID-19 policies.

Pre-Screening

If you, or any of your guests travelling with you, have in the 14 days before check-in been:

  • overseas; or

  • in close contact with a confirmed or suspected COVID-19 case,

please advise us as soon as possible by calling +61 2 6687 6155 so we can discuss this matter before you check-in to the holiday property.

How can you help prevent the spread of COVID-19?

We ask that you and any other guests travelling with you take personal action to reduce exposure, practice good personal hygiene measures and follow guidelines issued by the Australian Government. Together we can help in preventing the spread of COVID-19.

Common symptons of COVID-19 include fever, cough, sore throat, tiredness and shortness of breath. If you or one of your guests feel unwell, please contact the Coronavirus Hotline set up by the Australian Government Department of Health on 1800 020 080 and follow their advice. Then please contact us on +61 2 6687 6155 and let us know. After you check-out, we also ask that you contact us if your health statuts changes.

More information

For the latest advice, information and resources, go to www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080.

Our processes will evolve where necessary as we continue to closely monitor the COVID-19 situation. In the meantime, we are open for business and we hope that together we can help in preventing the spread of COVID-19.

Thank you for your support and stay safe.

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Owned and operated by Elders Real Estate Lennox Head. Lennox Head is a great place to holiday, with beautiful beaches, a freshwater lake and stunning scenery.

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